Depending on the availability of our products online and your country of delivery, to order on our website deliabodi.com, select the item (s) you wish to purchase and add them to your cart. First of all, we invite you to browse our site to discover our collections, and find items that appeal to you. Once you access the product page of an item, finalize your choice by selecting the color and size you want and click "Add to cart".
You can continue shopping or finalize your order. You will find all the products added to your basket. You can then modify the quantity or delete a product.
To proceed to payment, click on the "Order" button. You will then be able to connect to your account or create one.
You can also place your order as a "guest".
Fill in the delivery and payment information and check the acceptance box for the general conditions of sale.
Once this last step is completed, your order is validated, and you will receive a confirmation email.
Can I change my order?
Once the order has been placed and registered in our system, we are not able to modify the order.
Unfortunately, this means that we cannot add any items to your order.
If you want to purchase an additional item, please place a new order.
Was my order successful?
After your payment and several verification steps, when your order is accepted, you will receive in the following minutes, an order confirmation via the e-mail address you provided on the payment page.
If not, please contact us and we can assist you in this matter.
Can I cancel my order?
In the event you wish to cancel your order, please contact us.
When will I receive my order?
Preparing a package can take 2 to 5 working days (weekends and holidays not included)/p>
Once your order has shipped, you will receive an email with tracking information.
If the tracking has not been updated for more than 5 business days, please let us know so we can investigate.
The investigation to locate a package can take up to two weeks.
If for any reason the package is declared lost, you will receive a refund.
How to proceed to make a return?
Returns are accepted. You have 14 calendar days from receipt of the package. The return of the goods is at your expense. However, it is possible to come and return the goods directly to our shop: Lingerie Délia Bodi 3 rue Chauveau-Lagarde, 75008 Paris (France) The product (s) must be unused - in its original packaging original with the protective labels and stickers intact - and still in the same new condition as when received. All returns will be reported in advance to Délia Bodi: primarily via the contact form on the website, or by telephone on: 01 44 56 95 92.
In the event of withdrawal from this contract, we will refund the price of the item (s) concerned. The refund will be made no later than 14 days from the day after receipt of the returned package. This will be done on the card debited during the purchase.
We do not reimburse shipping costs.
Trading on the website is not permitted. It is still possible to make an appointment and come and change the chosen part in the store. The buyer may not exercise his right of withdrawal if the item delivered has clearly been the subject of use, or if it has been damaged.
When will I receive my refund?
The refund will be triggered upon validation of the returned products, and will be made as soon as possible on the bank card used when paying for your order.
What payment options do you accept?
Currently, we only accept payment by credit card (Visa and MasterCard).
Do you store my payment information?
You can make your purchases safely on our site. We do not receive or store any payment information. To secure all transactions, we use an SSL certificate and the data is directly processed by CM-CIC p @ iement, our payment service provider. Your payment details are sent directly to the bank, and are not transmitted to deliabodi.com. The full amount will be debited at the time of ordering. .
Which currency is displayed on the website?
All prices are displayed in euros (€), all taxes included, and card payments are always made in euros.
Do you ship to my country?
Please see our Terms of Sales(article 3) in order to check the countries to which we deliver. If you cannot see your country on the list, it is likely that we are not currently shipping to it.
How long to be delivered to my country?
Delivery times depend on the destination country - an estimate of delivery time and its cost will appear on the checkout page.
Do I have to pay the customs fees?
Import duties and taxes may apply upon receipt of an international order shipped outside the European Union. These duties and taxes are beyond our control, as they are set by the customs authority of the destination country and depend on a number of factors, such as:
- The country of origin of the item sent
-The local VAT rate
- Local import taxes
It will be your responsibility to pay these charges if requested by your local authorities.
I received an incorrect, damaged, defective item, what should I do?
We're sorry if you received an incorrect item in your order.
Once this information is received, we will follow up quickly to resolve this issue.
Do I have to create an account to be able to order?
No, it is not mandatory. On the other hand, if you create an account, you will be able to access your payment information more quickly, see your order history.
How are taxes and duties applied to international orders?
The prices on our website do not include taxes, duties or shipping. Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value, and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.
On rare occasions, customs agents may delay the delivery of packages at their discretion.
The powers that be also require us to state the value of your order (i.e. the price) directly on your package. We know what you’re thinking, and no, we cannot mark any package(s) as a “gift” to help you avoid paying extra fees. (Sorry.)
We has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.
I forgot my password, What Should I do?
To re-set your password, follow the 'FORGOT PASSWORD' instructions on the LOG IN page. Please note, for security reasons we are unable to send your old password via email.
Can I send a gift to someone and add a gift message?
We offer you a "gift" option with an additional cost of € 3.00 when confirming your order. To do this, check the box "I want my order to be wrapped in gift wrap" so that the ordered item is wrapped.
All gifts will have prices removed and the receipt will be sent to the purchaser, not the recipient of the gift.
In addition, you also have the option of sending us a personalized message to attach to the gift.
Are all of Délia Bodi's collections visible on the site?
You will find on this site a selection of the collections for sale in the Délia Bodi boutique in Paris 8th arrondissement, as well as iconic pieces.
How many items can I buy on my order?
You can purchase up to four equal pieces (while stocks last) per item, size and color per order.
Our lace and silks are delicate. To find out which ones can be machine washed, we invite you to consult the labels of our items. For our silk lingerie, we recommend a cold hand wash with a shampoo for wool and silk, without tumble drying, and ironing with a soft iron. Do not soak your items.
For machine washable products, we recommend using a delicate cycle and using a washing net, attaching the back clip of your bras. The colors should be washed separately with a low-dose product. Do not use chlorine or bleach Do not dry clean.